Shipping, Returns & Refunds

Garmin offers a simplified shipping and returns process aimed at making online shopping easy, transparent, and reliable. Orders placed through the official website include standard shipping at no extra cost, helping customers avoid unexpected fees at checkout. For orders totaling $199 or more after discounts or promotions, most items are eligible for free second-day shipping, providing faster delivery at no additional charge. However, some products, such as certain marine equipment or orders to PO boxes, may not qualify for expedited shipping due to logistical or regulatory limitations.

For international shipping, fees depend on the destination and chosen shipping method. Customers outside the United States may also be required to pay duties, taxes, customs fees, or brokerage charges imposed by the destination country. These additional costs are not included in the purchase price and must be handled by the recipient. Shipping methods may also vary to comply with legal regulations; for example, certain accessory batteries cannot be shipped by air and may require ground or alternative delivery, which could affect shipping times.

Garmin ships to locations across the continental U.S., as well as Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands. Customers are responsible for verifying their shipping address during checkout to ensure accuracy. Once an order is processed and shipped, the address cannot be changed, and carriers cannot reroute packages. Customers wishing to make tax-exempt purchases must contact Garmin before placing an order to provide the necessary documentation.

Order tracking tools are available online, allowing customers to track the status of their purchases, repairs, and returns. These tools provide real-time updates from the moment an order is placed through to its delivery or from the start of a return to its completion, making it easier for customers to manage their transactions and resolve any issues promptly.

Garmin accepts returns for items purchased directly from Garmin.com within 30 days of delivery, as long as the product is in new, unused, and original condition. Items that have been opened, activated, customized, downloaded, or altered are generally not eligible for a refund. Customers can initiate returns by submitting an online request, which generates instructions and authorization information to ensure a smooth processing experience.

Items purchased from third-party retailers or online marketplaces must follow the return policies of the original point of sale. Each retailer sets its own return timelines, restocking fees, and procedures, and Garmin cannot modify or override these rules. Customers should check the seller’s return policy or contact them directly for guidance.

By offering complimentary standard shipping, qualifying expedited shipping options, clear international shipping guidelines, and structured return procedures, Garmin aims to provide a straightforward and reliable shopping experience. Customers can also easily track their orders and returns through online tools. For any further assistance with shipping, orders, or returns, inquiries can be directed to OfficialGarmin@outlook.com or by calling (626) 502-6376.